Complete Guide to Fair Housing Training is a working tool designed to provide you with all the information you need to train your staff to comply with fair housing law. This comprehensive training guide presents all the issues and rules everyone in residential property management should understand to avoid costly discrimination complaints. Major topics include:
Each lesson begins with an overview, followed by an explanation of the law, and rules for avoiding fair housing trouble. After each lesson, you will be able to test your understanding of the rules and learn from the mistakes that other property managers and owners have made. The all-inclusive Complete Guide to Fair Housing Training is a must-have resource for your fair housing library.
This edition of the Complete Guide to Fair Housing Training has been updated to include the following:
TABLE OF CONTENTS
Chapter 1: How to Avoid Discrimination Against Families Lesson #1: Occupancy Standards & Families with Children Lesson #2: Community Rules Affecting Children Lesson #3: Families with Children Lesson #4: Children and Lead-Paint Laws Lesson #5: Limiting the Number of Residents in Your Apartments Lesson #6: Single Mothers with Children
Chapter 2: How to Avoid Religious / National Origin Discrimination Lesson #1: Handling Religious Words & Symbols Lesson #2: Avoiding Trouble During the Holidays Lesson #3: Citizenship & Immigration Status Lesson #4: Discrimination on the Basis of National Origin Lesson #5: Discriminating on the Basis of Religion
Chapter 3: How to Avoid Discrimination Against the Disabled Lesson #1: Residents with Disabilities Lesson #2: Prospects & Residents Who Are Visually Impaired Lesson #3: Discriminating Against the Mobility Impaired Lesson #4: Prospects & Residents Who Are Mentally Disabled Lesson #5: Prospects & Residents with AIDS or HIV Lesson #6: Prospects & Residents Who Are Elderly Lesson #7: Prospects & Residents Who Are Hearing Impaired Lesson #8: Prospects & Residents Who Use Wheelchairs Lesson #9: FHA's Design & Construction Requirements Lesson #10: Residents with Mental Disabilities
Chapter 4: How to Handle Reasonable Accommodations/Modifications Lesson #1: Reasonable Modification Requests Lesson #2: Considering Accommodation Requests Lesson #3: Requests from Residents with Chemical Sensitivity Lesson #4: Accessibility Requirements Lesson #5: Residents Who Have Service Animals Lesson #6: Special Parking Requests Lesson #7: Live-in Aides Lesson #8: Residents' Requests to Keep Service Animals Lesson #9: Transferring Residents with Disabilities
Chapter 5: How to Avoid Discrimination in Advertising & the Application Process Lesson #1: Advertise Without Violating Fair Housing Law Lesson #2: Marketing Your Apartments Lesson #3: Marketing Your Community Online Lesson #4: Running Specials Lesson #5: Showing Apartments to Prospects Lesson #6: Steering Prospects & Residents Within Your Community Lesson #7: Apartment Availability & Pricing Information Lesson #8: Dealing with Students Lesson #9: Questioning Prospects with Disabilities Lesson #10: Handling Photo IDs Lesson #11: Criminal Background Checks Lesson #12: Handling Illegal Drug Use Lesson #13: Linguistic Profiling Lawsuits by Phone Prospects Lesson #14: Rental Applications & Guest Cards Lesson #15: Taking Applications Lesson #16: Credit & Rental History Requirements Lesson #17: When Applicants Don't Have Social Security Numbers Lesson #18: Waiting Lists Lesson #19: Rejecting Applications
Chapter 6: How to Handle Resident Relations Lesson #1: Residents Who Discriminate Against Other Residents Lesson #2: Dealing with Troublesome Residents Lesson #3: Setting Fair Eviction Policies Lesson #4: Evicting Troublesome Residents Lesson #5: Entering Residents' Apartments Lesson #6: Residents Who Receive Housing Assistance
Chapter 7: How to Avoid Discrimination by Staff & Outside Contractors Lesson #1: Personnel—Your First Line of Defense Lesson #2: Maintenance Staff Lesson #3: Maintenance Services Lesson #4: Rental & Maintenance Procedures Lesson #5: Outside Contractors Lesson #6: Passing Fair Housing Testing Lesson #7: Using Shopping Service to Check Leasing Staff's Fair Housing Compliance Lesson #8: Avoiding Traps When Using Email Lesson #9: Answering Questions from Prospects & Residents Lesson #10: Requests for Apartment Transfers Lesson #11: Responding to Domestic Violence Lesson #12: Avoiding Discrimination Based on Race or Color Lesson #13: Avoiding Sex-Based Discrimination Lesson #14: Avoiding Marital Status Discrimination Lesson #15: Avoiding Discrimination Based on Sexual Orientation Lesson #16: Preventing Sexual Harassment Lesson #17: Dealing with Seniors Lesson #18: Source of Income Discrimination Lesson #19: Residents' Guests Lesson Lesson #20: Exceptions to Community Rules & Policies Lesson #21: Removing Fair Housing Traps from Your Business Center Lesson #22: Applying Important Exceptions to Fair Housing Rules Lesson #23: Complying with State & Local Fair Housing Laws
Chapter 8: How to Handle Complaints & Investigations Lesson #1: Keeping Grievances from Becoming Formal Complaints or Lawsuits Lesson #2: Handling a HUD Fair Housing Investigation Lesson #3: Getting & Using Adequate Discrimination Insurance Lesson #4: Keeping Good Records to Defend Against Claims
Chapter 9: How to Avoid Discrimination at Specific Locations Lesson #1: Senior Communities Lesson #2: Fitness Centers Lesson #3: Swimming Pool Rules Lesson #4: Fair-Housing-Friendly Office
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