Community Association Management Toolkit

Community Association Management Toolkit is designed for community association managers and board members—and the professionals who advise them. Written by the experts who prepare the industry's leading newsletter, Community Association Management Insider, this book puts all the working model tools that you need at your fingertips.

PLUS: Free companion CD-ROM containing a ready-to-use copy of every model tool in the book.

Community Association Management Toolkit is filled with Model Agreements, Model Checklists, Model Contract Clauses, Model Forms, Model Letters and Memos, Model Questionnaires, Model Rules, and more that will help you handle today's most pressing community association issues.

• Board of Directors, Elections, and Meetings
• Common Areas
• Contracts and Contractors
• Crime and Safety
• Employees and Staff
• Fair Housing
• Insurance and Risk Management
• Liability
• Maintenance and Repairs
• Members' Units
• Money and Cash Flow
• Parking
• Technology
• Violations and Enforcement

TABLE OF CONTENTS

• Preface
• Table of Model Tools
• Chapter 1: Board of Directors, Elections, and Meetings
• Chapter 2: Common Areas
• Chapter 3: Contracts and Contractors
• Chapter 4: Crime and Safety
• Chapter 5: Employees and Staff
• Chapter 6: Fair Housing
• Chapter 7: Insurance and Risk Management
• Chapter 8: Liability
• Chapter 9: Maintenance and Repairs
• Chapter 10: Members' Units
• Chapter 11: Money and Cash Flow
• Chapter 12: Parking
• Chapter 13: Technology
• Chapter 14: Violations and Enforcement
• CD-ROM Table of Contents

TABLE OF MODEL TOOLS

Model Agreements

• Employee's Consent to Monitor Internet, Email Use
• Members Get Contractor's Quality Assurance
• Seller's and Buyer's Release and Indemnification Before Providing Resale Disclosure Packet

Model Bylaws

• Banning Smoking
• Controlling Members' Input During Board Meetings
• Fines
• Guidelines for Business Use of Units
• Limiting Members' Rights to Lease Their Units
• Necessary Details in View Protection Bylaw
• Policy for Creating, Funding, and Managing Community's Reserve Account
• Protect from Liability for Members' Bodily Injury
• Restricting Use of Parking Spaces to Members Only

Model Checklists

• Air-Conditioning Inspection
  
  
• Check Certifications, Credentials of Lifeguard Applicants
• For Inspecting Interior Common Areas for Safety Hazards
• Prepare for Mediation

Model Codes of Conduct

• Association Board Members
• Fair Housing Code of Conduct for Maintenance Staff
• For Members Attending Association Meetings

Model Contract Clauses

• Equipment Removal by Video Service Provider
• Limit Meetings Manager Must Attend
• Protection Against Lawsuits by Contractors' Employees
• 'Retainage' Clause Withholds Money Until You Are Satisfied with Work
• Options for Ownership of Association's Electronic Files
  
   

Model Forms

• Application for Business Unit of Unit
• Chart Showing Utility Shutoff Locations
• Election Form to Pay Special Assessment over Time
• Mold Incident Report
• Recruiting Card: To Attract Service Professionals
• Request for Access to Association Books and Records
• Schedule: Meeting Date Timeline
• Verification of Member's 'Reasonable Accommodation' Request
• Verification of Member's Emotional Support Animal Request

Model Letters

• Adverse Action Notice that Complies with FCRA
• Advising Board Challenged Board Member of Removal Petition
• Announcing Special Assessment to Members
• Basic Information About Bedbugs
• Conflict of Interest Waiver for Board Member
• Cover Letter Highlighting Key Points of Insurance Submission
• Demanding Developer Drop S.L.A.P.P. Suite
• How to Make Your Unit More Energy Efficient
• How to Use New Online Voting Opinion
• Informing Members About Improvements on Association-Owned Areas
• Informing Members About Internet Assessment Payments
• Informing Members About Renovations
• Instructions on Two-Envelope System for Secret Mail-In Ballots
• Member Must Pay Assessment Regardless of Grievance
• Members Inform Renters About Association Life
• Members' Maintenance Tips to Prevent Leaks
• Notify Members that Manager's Corporate Affiliate Has Won Contract
• Notifying Members that Crime Occurred at Community
• Prohibiting 'Tier-3' Registrants from Living in Community
• Reminding Pet Owners of Their Responsibilities
• Response to Member's Emotional Support Animal Request
• To Delinquent Members Who Send Checks for Partial Payment
   
• To Elderly Member—Inability to Care for Himself Endangers Community
• To Member Who Refuses to Maintain His Property
  
• To Members on How a Proxy Works
• To Members to Gather Information About Construction Defects
  
• Trademark Infringement Cease and Desist
• Warning Members of Presence of Sex Offender
• Warning to Abusive Member

Model Memo

• Employee Ideas for Improving Productivity
• How to Deal with Elevator Breakdowns
• Informing Members About Risks Associated with Carbon Monoxide
• Staff Instructions for Handling 'Resident Rage'
• Train Staff on What Not to Say About Incidents

Model Notices

• Board Is Reviving Overlooked Rules
• Special Meeting for Recall Vote
• Warning About July 4th Injuries

Model Policies

• Collection for Delinquent Payments
• Privacy Policy: Association Web Site
• Rules for Records Review and Reproduction by Members
• Transition Meeting Between Old and New Boards

Model Questionnaires

• Asking Job Applicants About Drug and Alcohol Use
• Employee Exit Interview
• How to Determine Whether a Worker Is 'Employee' or 'Independent Contractor'
• Insurance Agent/Broker Qualification Form

Model Resolutions

• Board Resolution: For Making Exceptions to Rules, Restrictive Covenants
• Board Resolution: Restating Amended Governing Documents
• Executive Resolution: Recognizing Outgoing Board Members' Efforts
• Resolution Language: Option to Pay Assessment over Time

Model Rules

• Common Areas
• Community Bulletin Board
• Community Playground
• Community's Sports Courts
• Hosting a Community-Wide Garage Sale
• Members' Access to Ballots and Other Election Records
• Members' Hot Tub Use
• Policy for Outdoor Barbecue Grills
• Preventing Bicycle Accidents
• Space Heater Safety
• Swimming Pool Rules that Comply with Fair Housing Law
  

Order Your Copy Today!