Assisted Housing Management Guide (formerly titled Site Manager's Complete Guide to Assisted Housing) is a working tool that shows assisted site owners and managers—and the professionals who advise them—how to handle the gamut of problems that can arise. It gives concrete suggestions on changes to make in policies and practices in order to plug dangerous loopholes, stay in compliance, and stop trouble before it begins.

Assisted Housing Management Guide includes articles, model notices, letters, policies, and forms culled from the monthly publication, Assisted Housing Management Insider. Written in plain English especially for owners and managers of assisted housing, as well as for attorneys and other real estate professionals, this resource gives you concrete suggestions, explanations, and examples that will help you remain in compliance with changing HUD rules, and other regulations and restrictions. The book contains more than 100 Model Tools and covers these important topics:

• Screening and Admission Rules
• Fair Housing and Accessibility Laws
• Initial Certification, Occupancy, and Move-In
• Household Income and Assets
• Annual and Interim Recertifications
• Collecting Rent and Assistance
• Lease Clauses and House Rules
• Site-Related and Household Files
• Site Maintenance
• Troublemaking Households
• Evictions
• Move-Outs

Assisted Housing Management Guide includes a Glossary of Assisted Housing Terms, as well as a FREE COMPANION CD-ROM, containing ready-to-use Model Tools and U.S. Department of Housing and Urban Development Model Leases, and other valuable forms.

TABLE OF CONTENTS

Preface

Chapter 1: Screening and Admission Rules
Chapter 2: Fair Housing and Accessibility Laws
Chapter 3: Initial Certification, Occupancy, and Move-In
Chapter 4: Household Income and Assets
Chapter 5: Annual and Interim Recertifications
Chapter 6: Collecting Rent and Assistance
Chapter 7: Lease Clauses and House Rules
Chapter 8: Site-Related and Household Files
Chapter 9: Site Maintenance
Chapter 10: Troublemaking Households
Chapter 11: Evictions
Chapter 12: Move-Outs
Glossary: Assisted Housing Terms
CD-ROM Table of Contents

TABLE OF MODEL TOOLS

Chapter 1: Screening and Admission Rules

• Model Form: Criminal and Sex Offender Background Information
• Model Letter: Alert Applicants to New Admissions Priorities
• Model Form #1: Record of Meeting with Rejected Applicant
• Model Form #2: Record of Meeting with Resident About Eviction Notice
• Model Form #3: Record of Meeting with Resident About Extenuating Circumstances
• Model Letter: Rejecting Applicants Who Do Not Comply with FCRA
• Model Form: Landlord Reference Questionnaire
• Model Form: Rental Reference Questionnaire
• Model Form: Nontraditional Housing Reference
• Model Form: Home Visit Report
• Model Letter: Request to HUD to House Police or Security Officer
• Model Memo: Using Individual Taxpayer ID # to Screen Prospects
• Model Screening Form: Non-U.S. Citizen Supplemental Application

Chapter 2: Fair Housing and Accessibility Laws

• Model Memo: Staff Guidelines on Treating People with Disabilities
• Model Form: Unit Availability Log
• Model Contract Clause: Fair Housing Policy and Indemnification
• Model Form: Disability Verification
• Model Letter: Household Is on Ground-Floor Waiting List
• Model Letter: Household Is on Waiting List for Larger Unit
• Model Lease Clause: Transfer from Accessible Unit
• Model Agreement: Household-Funded Modifications
• Model Letter: Denying Request for Reasonable Accommodation
• Model Form: Accommodation Log
• Model Form: Verification of Disability Due to Chemical Sensitivity
• Model Language: Suggested Nondiscrimination Language
• Model Form: Fair Housing Code of Conduct
• Model Form: Photo ID Policy
• Model Log: Community Contact Log

Chapter 3: Initial Certification, Occupancy, and Move-In

• Model Form: Initial Certification Meeting Checklist
• Model Letter: Basic Duties of Households
• Model Form: Required Certification Documents for Households
• Model Form: Live-In Aide Request Verification
• Model Form: Proof of Reason for Unit Transfer
• Model Certifications: Household Members Certify SSNs in Three Situations

Chapter 4: Household Income and Assets

• Model Form: Income Questionnaire
• Model Form: Applicant Expense Report
• Model Form: Employment Income Verification
• Model Form: Unemployment Benefits Verification
• Model Form: Workers' Compensation Benefits Verification
• Model Form: Pension Payments Verification
• Model Form: Bank Account Verification
• Model Form: Certificate of Deposit Verification
• Model Form: Stock Assets and Income Verification
• Model Form: Absentee Status—Hospital or Nursing Home Confinement
• Model Form: Unpaid Alimony and Child Support Statement
• Model Form: Prescription Drug Expenses Verification
• Model Notice: Termination of Assistance
• Model Form: Parent/Guardian Certification of Income
• Model Form: Certification by Pregnant Household Member
• Model Form: Annuity Verification .
• Model Form: Verification Tracking Sheet
• Model Form: Record of Telephone Contact with Verification Source
• Model Memo: Discrepancy in Household File

Chapter 5: Annual and Interim Recertifications

• Model Notice: Annual Recertification—Initial Notice
• Model Notice: Annual Recertification—First Reminder Notice
• Model Notice: Annual Recertification—Second Reminder Notice
• Model Notice: Annual Recertification—Third Reminder Notice/Notice of Termination
• Model Form: Recertification Meeting Checklist
• Model Letter: Inaccurate Recertification Information
• Model Form: Extenuating Circumstances Worksheet
• Model Form: Interim Recertification Meeting Checklist
• Model Notice: Rent Owed for Period of Delayed Interim Recertification
• Model Form: Certification by Household Member
• Model Form: Request for Interim Recertification—Departing Household Member
• Model Notice: Notice of Unit Transfer

Chapter 6: Collecting Rent and Assistance

• Model Release: Residents' Okay to Let Utility Give You Energy Info
• Model Notice: Retroactive Rent Increase
• Model Agreement: Repayment Agreement
• Model Letter: Resident Warning About Missed Payment
• Model Form: Minimum Rent Exemption Request
• Model Agreement: Minimum Rent Repayment Agreement
• Model Notice: OCAF Rent Increase
• Model Staff Memo: Policy for Charging Extra Fees
• Model Letter: Special Claim for Damages

Chapter 7: Lease Clauses and House Rules

• Model House Rules: Preventing Mold
• Model Lease Clause: Sorting and Separation of Refuse and Trash
• Model Lease Clause: Attorney's Fees
• Model Lease Clause: Live-In Aide Approval
• Model Agreement: Live-In Aide
• Model Notice: Revision to House Rules
• Model House Rules: Unit Transfers
• Model House Rules: Extended Absences and Abandonment
• Model House Rules: Guests
• Model House Rules: Protecting Ceilings and Floors
• Model Letter: Resident Reminder About Ceiling and Floor Rules
• Model House Rules: Space Heater Safety
• Model House Rules: Appliance Use
• Model House Rules: Common Areas
• Model Agreement: Community Room Rental and Use
• Model Agreement: Storage Space
• Model House Rules: No Door-to-Door Solicitations

Chapter 8: Site-Related and Household Files

• Model Staff Memo: Disposing of Household Files
• Model Policy: Release of Household Information
• Model Form #1: Law Enforcement Court Order Information
• Model Form #2: Law Enforcement Access Information
• Model Form: Household File Checklist
• Model Memo: Household File Error

Chapter 9: Site Maintenance

• Model Form: Interior Common Area Inspection Checklist
• Model Form: Air-Conditioning Inspection Checklist—Individual Condensing Units
• Model Form: Air-Conditioning Inspection Checklist—Central Chillers with Cooling Towers
• Model Form: Door/Lock Repair Request Log
• Model House Rules: Reporting Maintenance Problems
• Model Form: Service Request
• Model Notice: Repairs in Progress
• Model Form: Quick Preinspection Checklist
• Model Addendum: Contractor Cleaning Specifications
• Model Letter: Contractor Cleaning Specifications
• Model Acknowledgment: Smoke Detector in Unit
• Model Agreement: Painting of Resident's Unit
• Model Letter #1: For No-Problem Inspections
• Model Letter #2: For Unreported Maintenance Problems
• Model Letter #3: For Housekeeping Problems
• Model Acknowledgment: Proof of Hand Delivery of Pamphlet and Disclosure Form
• Model Affidavit: Proof Owner Sent Disclosure Form

Chapter 10: Troublemaking Households

• Model Memo: To Prevent Lock Changing
• Model Notice: Excessive Noise from Your Unit
• Model House Rule: Common Area Obstructions
• Model Polite Letter: Warning on Obstructions
• Model Get-Tough Letter: Final Warning on Obstructions
• Model Memo: Dispute Between Residents
• Model Form: Incident Report for Resident Dispute
• Model Notice: Unreported Household Members
• Model Letter: Unreported Child in Household
• Model Letter: To Parents of Unsupervised Child
• Model Letter: Warning to Abusive Resident

Chapter 11: Evictions

• Model Form: Eviction Procedure Report
• Model Lease Clause: Substantial Violations
• Model Form: 10-Day Meeting Summary
• Model Letter: 10-Day Meeting Outcome
• Model Letter: To HUD with Details of Fraud Case Against Household
• Model House Rule: Extended Absences and Abandonment
• Model Letter: To Household About Abandoned Unit

Chapter 12: Move-Outs

• Model Letter: Rent Charge if Short Move-Out Notice Given
• Model Form: Move-Out Notice
• Model Letter: Resident Move-Out Rules
• Model Notice: Move-Out Inspection
• Model Form: Move-Out File Checklist
• Model Notice: Security Deposit Deductions
• Model Form: Record of Security Deposit Meeting
• Model Form: Move-Out Survey

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